Returns

Refund Policy

We accept refunds under the following circumstances:

• The product is still sealed and in original packaging
• The product has not been used or worn
• The product has a genuine fault or defect upon arrival
• The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

Returns Policy

Terms & conditions of returns:

• The product must be returned within 30 days of receipt of the item - we cannot accept returns later than this
• Products must be returned in original condition & packaging
• Customers must cover return postage

Unfortunately, we cannot refund:

• Shipping costs
• Contact latex gloves with protective palm plastic removed (including damage to the latex upon removing the plastic)
• Gloves with Glove ID (unless the glove has a genuine defect or fault upon arrival)
• Products returned after 30 days since receipt of the item
• Gloves with wear or deterioration that is deemed fair use - latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more
• Gloves with wear or deterioration caused by not preparing and caring for them in line with the glove care instructions on the packaging

How to Make a Return

Please send your return to the returns address below. We recommend using a tracked service when making a return to us. Refunds or exchanges cannot be actioned in the event of non-receipt at our returns department. 

Please note:

Delivery addresses that include an error incorrectly added by the customer, which therefore results in the order being returned to our warehouse will not have their shipping charge refunded if the customer chooses a refund. If the customer would like us to resend the order an additional shipping cost may be charged.